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Itunes won't update

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I had iTunes on my computer. I tried to install to the newest version, but it looked for an uninstall file somewhere in my user profile. It never found the file, so it couldn't uninstall, nor could the new version install. It's version 11.3.0.43. I tried manually uninstalling following the instructions here (https://support.apple.com/en-us/HT204275), but that did nothing to help. Whenever I try...

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