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KERNELBASE error, exception code: 0x40000015

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I am using Andy.exe with operating system Windows 7 Enterprise Service Pack 1. However, Andy cannot start with errors. This is the screenshot for error: https://www.dropbox.com/s/c40gt4hak6t5jkc/Untitled2.png?dl=0 I have tried to find help from Andy support. Detail discussion can be found here: https://www.facebook.com/groups/AndySupport/

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