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SMC3 Priority1 "Carrier Profile" pop up box will not display

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Hello, WE use a program called Priority1 here, it basically compares shipping rates for different truck lines etc. Everything in the program seems to work except this one pop up box or window (Carrier Profile). Tec support is stumped also. Below are things we have tried to fix the issue. 1. Un-installed the program, and re-installed, several times. 2. Tec support sent me there...

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